Refund Policy

Refund & Returns Policy

Last updated: September 13, 2026

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We want partners to receive the correct products in good condition. This policy covers online shop orders. Custom branding and container contracts may include separate written terms.

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Eligibility

You may request a return or refund if:

- You received the wrong item

- The product arrived damaged or defective

- We made an error on your order

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Unused, unopened standard stock items may be considered for return within 14 days of delivery, subject to approval. Custom-branded, personalized, or made-to-order items are not returnable unless defective or incorrectly fulfilled by us.

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How to start a return

Email rmardis@cardsleevesplus.com within the timeframe above with your order number, reason for return, and photos for damage/defect claims. Do not ship items back until we approve the return and provide instructions.

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Refunds

Approved refunds are issued to the original payment method after we receive and inspect returned goods (when a return is required). Shipping charges are non-refundable unless the return is due to our error.

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Exchanges

When stock allows, we may exchange an incorrect or defective item instead of refunding.

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Questions

Email rmardis@cardsleevesplus.com or call 813-547-8749.